We handle only U.S. citizen emergency requests via telephone: +387 33 704 000. We are unable to handle routine U.S. citizen inquiries or visa inquiries by phone.
Please note: There is no walk-in service for United States citizens who require a service related to passports, citizenship or birth registration. These services are by appointment only.
Appointments are required for all non-emergency services (passport services, reporting birth of an American citizen abroad, notarial services, voting assistance, etc.). We are open for appointments Monday to Thursday mornings. The Unit is closed to the public on U.S. and BiH holidays.
For all American Citizen Service inquires for items not answered by our information on this webpage, please email us at SarajevoACS@state.gov.
If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:
If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.
The waiting room of the Consular Section and its restroom is wheelchair-accessible.