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Important U.S. Citizen Services Information

Make an Appointment

We handle only U.S. citizen emergency requests via telephone: +387 33 704 000.  We are unable to handle routine U.S. citizen inquiries or visa inquiries by phone.

Please note: There is no walk-in service for United States citizens who require a service related to passports, citizenship or birth registration. These services are by appointment only.  

Appointments are required for all non-emergency services (passport services, reporting birth of an American citizen abroad, notarial services, voting assistance, etc.).  We are open for appointments Monday to Thursday mornings. The Unit is closed to the public on U.S. and BiH holidays.

For all American Citizen Service inquires for items not answered by our information on this webpage, please email us at SarajevoACS@state.gov.




Citizenship Services

Tips to make your trip to the Embassy easy and fast:

  • Only applicants with scheduled appointments can come into the Embassy.  Children under 18 years of age may be accompanied by a parent or guardian and assistants may accompany the disabled.
  • Arrive approximately 15 minutes before the time on your appointment confirmation.
  • Please limit what you bring to the Embassy because we have limited storage space.  We cannot store the following items, which we recommend you leave at home:
    • Weapons or tools
    • Large electronic items, such as laptops or larger
  • You can’t bring large backpacks or electronic equipment (e.g., cell phones, etc.) into the Embassy.  Be prepared with the information and papers you need for your appointment.
  • Most trips to the Consular Section require less than 30 minutes.
  • There is no parking available at the Embassy.  There are a number of commercial facilities around the Embassy.
  • You don’t need an appointment to pick up your new passport or Report of Birth Abroad.
  • If you only need information, we highly recommend that you contact us by email (SarajevoVisas@state.gov for all inquiries related to a visa, SarajevoACS@state.gov for all inquiries related to U.S. Citizen Services.)
  • Bring enough money for your appointment.  You can pay for all services, except for nonimmigrant visas, with a credit card.  And we accept U.S. dollars or Bosnian marks for all services!
  • Before your appointment, take one last look at the required documents for your service.  We love to finish your service after just one trip!

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.