An official website of the United States government

Medical Assistance
U.S. Citizen Services

Emergency Assistance

First point of contact

The emergency medical/ambulance dispatcher (local equivalent of 911) in Bosnia and Herzegovina is 124.

  • This is a 24/ 7 emergency line
  • This will send an ambulance to your location and take you to the appropriate care center as decided by the ambulance team (usually a doctor and a nurse)

Medical and Emergency Information

Contact Information

  • Police: Dial 122
  • Fire: In the event of a fire dial 123.
  • Ambulance: Dial 124 or 611-111

In the event of a serious medical emergency, take the following steps:

  • Call 124 or 611-111.
  • State “I have an emergency and need an ambulance” (Ja trebam hitnu pomoć). Speak slowly and clearly when speaking with the operator.
    • Stay calm and describe the situation. For example: “My friend, spouse, child is having … “
    • Chest Pain (Bol u grudima)
    • Trouble Breathing (Problem sa disanjem)
    • Unconscious (Bez svijesti)
    • Bleeding (Krvarenje)
    • Serious Injury (Ozbiljna povreda)
    • Head, neck, back (Glava, vrat, leđa)
    • Possible Poisoning (Moguće trovanje)
  • State your specific address:
    • My address is … Moja adresa je …
  • Give the name of the patient.
    • When an ambulance is called, the call routes through the Institute of Emergency Medical Care in Sarajevo, which will decide whether the patient should come to the Institute or go to the nearest hospital. The doctor is also available to give medical advice over the phone. The number of calls, traffic conditions, and the weather may affect ambulance response time. Calls will be triaged according to severity; so please be as clear as possible on the patient’s condition.

Emergency Medical Phrases

English (Bosnian)

  • Emergency (Hitno)
  • I don’t speak Bosnian (Ne govorim Bosanski)
  • Do you speak English (Da li govorite Engleski)
  • I need an ambulance (Ja trebam hitnu pomoć)
  • My address is (Moja adresa je)
  • Please get a doctor quickly (Molim vas dovedite doktora brzo)
  • Please take me to the hospital (Molim vas odvedite me u bolnicu)
  • I have (Ja imam)
  • Serious injury (Ozbiljna povreda)
  • head, neck, back (glava, vrat, leđa)
  • Possible poisoning (Moguće trovanje)
  • Chest Pain (Bol u grudima)
  • Trouble Breathing (Problem sa disanjem)
  • Unconscious (Bez svijesti)
  • Bleeding (Krvarenje)
  • Heart attack (Infarkt srca)

Medical insurance information

In Bosnia and Herzegovina, doctors and hospitals expect payment at the time of service (often in cash though credit cards are accepted in some cases). Your regular U.S. health insurance may not cover the cost of a doctor and/or hospital visit in Bosnia and Herzegovina. Please check with your insurance about the coverage you have while overseas and what is required to submit your claim subsequently.

For more information, please visit the U.S. Department of State’s Bureau of Consular Affairs web page “Insurance Providers for Overseas Coverage.”

To facilitate assistance in case of an accident, you should complete the information page on the inside of your passport providing the name, address and telephone number of someone to be contacted in an emergency.

A traveler going abroad with any pre-existing medical problems should carry a letter from the attending physician, describing the medical condition.

Shipping medications from the United States to Bosnia and Herzegovina

Under Bosnian law, the import of medications into Bosnia and Herzegovina is strictly regulated. The BiH customs and health authorities generally clear incoming shipments of medication only upon the presentation of a prescription or a statement signed by a physician licensed in Bosnia and Herzegovina, certifying that the medication is essential for the patient. Travelers should not rely on having any medications shipped to Bosnia and Herzegovina, but should bring sufficient quantities for their trip.

Lists of Local Doctors and Hospitals