Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

Medical and Emergency Information

  • Police: Dial 122
  • Fire: In the event of a fire dial 123.
  • Ambulance: Dial 124 or 611-111

In the event of a serious medical emergency, take the following steps:

1. Call 124 or 611-111.

2. State “I have an emergency and need an ambulance” (Ja trebam hitnu pomoć). Speak slowly and clearly when speaking with the operator. Stay calm and describe the situation. For example:

“My friend, spouse, child is having … “

  • Chest Pain (Bol u grudima)
  • Trouble Breathing (Problem sa disanjem)
  • Unconscious (Bez svijesti)
  • Bleeding (Krvarenje)
  • Serious Injury (Ozbiljna povreda)
  • Head, neck, back (Glava, vrat, leđa)
  • Possible Poisoning (Moguće trovanje)

3. State your specific address:

  • My address is … Moja adresa je …

4. Give the name of the patient.

When an ambulance is called, the call routes through the Institute of Emergency Medical Care in Sarajevo, which will decide whether the patient should come to the Institute or go to the nearest hospital. The doctor is also available to give medical advice over the phone. The number of calls, traffic conditions, and the weather may affect ambulance response time. Calls will be triaged according to severity; so please be as clear as possible on the patient’s condition.

Medical Emergency Phrases

English (Bosnian)

  • Emergency (Hitno)
  • I don’t speak Bosnian (Ne govorim Bosanski)
  • Do you speak English (Da li govorite Engleski)
  • I need an ambulance (Ja trebam hitnu pomoć)
  • My address is (Moja adresa je)
  • Please get a doctor quickly (Molim vas dovedite doktora brzo)
  • Please take me to the hospital (Molim vas odvedite me u bolnicu)
  • I have (Ja imam)
    • Serious injury (Ozbiljna povreda)
    • head, neck, back (glava, vrat, leđa)
    • Possible poisoning (Moguće trovanje)
    • Chest Pain (Bol u grudima)
    • Trouble Breathing (Problem sa disanjem)
    • Unconscious (Bez svijesti)
    • Bleeding (Krvarenje)
    • Heart attack (Infarkt srca)